Help & FAQ
Answers to the common questions: what's in the plan, moving your number to Airphone, eSIM activation, and using Airphone abroad. Can't find it here? Get in touch and a real person will help.
Getting startedWhat is Airphone?+
Airphone is a phone plan that works around the world. One plan gets you unlimited data, texts and calls in 120+ countries for $49 a month. No roaming packs, no contract.
What's included in the plan?+
Unlimited talk and text, unlimited 5G and 4G data, coverage in 120+ countries, and eSIM activation in minutes. $49 a month, no contract, cancel anytime.
How do I switch to Airphone?+
Sign up, choose whether to bring your number or start with a new one, then scan the eSIM QR code we show you. Your phone is on the Airphone network in minutes. No SIM in the mail, no store visit.
Which phones work with Airphone?+
Any unlocked phone with eSIM support, which covers most iPhones and Android phones from the last five years. During signup we check your exact model before you pay.
Can I keep my current number?+
Yes. Choose "bring my number" during signup and have your current account number and transfer PIN handy (your carrier's app shows both). Most ports complete the same day, and your old plan cancels automatically when the port finishes.
How does eSIM activation work?+
After checkout we show you a QR code. Scan it from your phone's camera, follow the prompt to add the plan, and you're on the Airphone network in minutes. If anything stalls, the dashboard walks you through it step by step.
What network does Airphone run on?+
Airphone runs on one of America's largest nationwide 5G networks, with full-speed data and coverage where you already have it today.
Does my plan work when I travel?+
Yes. Your plan works in 120+ countries the moment you land. Same number, same data, same price. Nothing to switch on, no roaming packs to buy.
Will I get roaming charges?+
No. The $49 covers use at home and in every supported country. If you land somewhere outside the coverage list, data simply pauses instead of billing you. We never surprise-charge.
Which countries are covered?+
120+ countries across the Americas, Europe, Asia, Africa, and Oceania. The full, current list is in the dashboard before you buy.
How do I cancel my plan?+
Cancel any time from the dashboard. No contract, no fee. Service runs to the end of the current billing period, and you can port your number out to another carrier whenever you like.
How do I delete my account and data?+
Open Settings → Delete account in the app. This permanently deletes your profile, call history, voicemails, and contacts. See our Privacy Policy for details.
Can I set Airphone up for someone else?+
Yes. Sign up on their behalf, scan the eSIM QR code on their phone, and they're on the plan in a few minutes. Same flat price, same coverage.
My eSIM won't activate+
Make sure your phone is unlocked, connected to Wi-Fi, and running the latest OS update, then re-scan the QR code from the dashboard. If it still stalls, remove the pending plan in Settings → Cellular and scan again, or contact us and we'll re-issue the eSIM.
No service after landing abroad+
Toggle airplane mode off and on so your phone re-scans for local networks, and make sure data roaming is enabled for the Airphone plan in Settings → Cellular. With Airphone, roaming is included, not billed extra.
Still stuck? Email support@joinairphone.com or use our contact page. We aim to reply within one business day.